Visitors will spend a finite amount of time on your website. What you do with that time determines whether you convert them to customers...

Here is the scenario: I am speaking at a conference about the 7 Facets of the User/Searcher Experience. Whenever I can, I try to provide...

Here is the scenario: I am speaking at a conference about the 7 Facets of the User/Searcher Experience. Whenever I can, I try to provide...

In my previous article, 4 Things Online Marketers Should Know About User Experience (UX), I mentioned specific items that all online...

In my previous article, 4 Things Online Marketers Should Know About User Experience (UX), I mentioned specific items that all online...

Research and analysis help show you the workflows, usability principles ensure it’s clear and intuitive, but how do you get to...

Many people like to use the term user experience as a reason to justify their website design, development, search engine optimization...

Many people like to use the term user experience as a reason to justify their website design, development, search engine optimization...

Personas and User Stories made sense when customers and product teams were far from each other. That’s no longer the case. This is a...

Mobile devices have become an integral part of our lives. They’re with us as we run errands. They’re our companions and guides on our...

Mobile devices have become an integral part of our lives. They’re with us as we run errands. They’re our companions and guides on our...

A beautiful product that solves a problem no one has will fail. An ugly product that solves a real problem well can succeed. There has...

There are divergent things happening in the product and interaction design community. On one hand, we have some amazing pieces of writing...

Cards are fast becoming the best design pattern for mobile devices. We are currently witnessing a re-architecture of the web, away from...

less than two-tenths of a second for an online visitor to form an opinion about a brand. Expectations to be entertained and involved by...

less than two-tenths of a second for an online visitor to form an opinion about a brand. Expectations to be entertained and involved by...

When you think about feature creep and bloated products what comes to mind? Endless tabs, toolbars, settings, and preferences, right? For...

Facebook’s new-look newsfeed features bigger, more dramatic images, revamped profile display and matching mobile experiences. However,...

Facebook’s new-look newsfeed features bigger, more dramatic images, revamped profile display and matching mobile experiences. However,...

Situation: Your users know you provide a feature, and they want to use it. But when they approach it they’re intimidated by long forms,...