
Millions of fake Google Maps listings hurt real business and consumers
Google Maps carries approximately 11 million illegitimate local listings, with hundreds of thousands more getting created each month, the...

Understanding the role of branded and unbranded search in the customer journey
Understanding how to rank for both branded and unbranded terms in organic search is critical for marketers looking to build domain...

Study of 5 million fast-food visits reveals customer segments, channel effectiveness
Location analytics is often used narrowly for attribution. However, it can and should be employed more extensively for audience and...

“Popular dishes” have arrived in Google Maps listings
Google Maps has added a “popular dishes” section to eatery listings, giving prospective diners a faster way to check out a restaurant’s...

The new realities of local search
The concept of “local search” has always been somewhat ambiguous in terms of how it’s defined, how it functions and who uses it. Broadly...

8 best online reputation management tools for your brand
If your brand has an online presence at all, you can’t not worry about its reputation. Today, online reputation management (or ORM for...

Ask An SMXpert – Significant changes to local search
Today’s Q&A is from the Local Search: Significant Changes on the Horizon session with Andy Taylor, Dana DiTomaso and David Mihm and an...

How does Yelp’s review solicitation penalty work?
Back in November of 2017, Yelp announced it would start issuing penalties for businesses that solicit reviews. Yelp said: “Now, we are...

Finally! The 800 million ways Facebook gets serious about local business
But for years, searching for a business on Facebook has been a clumsy and unreliable experience. As a result, Google has become the...

Google My Business Q&A: What you may be missing
local business or digital marketing agency managing local search strategies. Staying on top of all the updates needed to keep a Google My...

How to survive Google’s new local search world
Local search must adjust One of the main themes discussed centered around the fact that Google search today is less about displaying...

Better Business Bureau reviews are complex. Here’s what you need to know
Unlike many review sites, including Google, they take the validity of reviews seriously. I do extensive manual monitoring of the data on...

Searcher intent: The secret ingredient behind successful content development
Sounds easy enough, but things get complicated when there are multiple results that may fulfill the primary intent of a given query. What...

Look Ma, no keywords! Phrase-free AdWords campaigns are here
Google has confirmed that these campaigns are currently running for select advertisers only and promote verified business locations...

Hooray! Google My Business descriptions are back
Google My Business (GMB) recently brought back the business description field, which has caused those of us working in the local search...

Why we need to fight fake reviews
Last year, I wrote an article about eight different types of fake content and how the epidemic would hurt local search. It seems the...

SEO for multi-language websites: How to speak your customers’ language
In my previous column, I took a look at the options, intricacies and best practices for international SEO. In this article, I want to...

6 smart e-commerce lessons to boost local business
E-commerce and local search might seem to be exclusive functions. Local search is typically associated with store locations and driving...

Measuring real-world foot traffic results from 3 quick-service restaurant campaigns
To get a sense of how events like this drive store visits, we set out to evaluate if these campaigns resulted in winning traffic from...
























