E-co
mmerce store builder Limited Run isn’t happy with the results on recent Facebook ad tests, so upset they are planning on deleting their Facebook page entirely. The firm is claiming that only 20% of the clicks purchased could be verified.
When analyzing the ad clicks Limited Run claimed that a whopping 80% of clicks that they were being charged for came from users who didn’t have JavaScript turned on. As of late 2010 the number of users who did not have JavaScript turned on in the US was only 2%. Seeing this information, Limited Run allegedly built their own analytics software that found 80% of the clicks were coming from bots. The claims mentioned that the bots were loading pages to drive up advertising costs.
The Facebook post states:
“At first, we thought it was our analytics service. We tried signing up for a handful of other big name companies, and still, we couldn’t verify more than 15-20% of clicks. So we did what any good developers would do. We built our own analytic software. Here’s what we found: on about 80% of the clicks Facebook was charging us for, JavaScript wasn’t on. And if the person clicking the ad doesn’t have JavaScript, it’s very difficult for an analytics service to verify the click. What’s important here is that in all of our years of experience, only about 1-2% of people coming to us have JavaScript disabled, not 80% like these clicks coming from Facebook. So we did what any good developers would do. We built a page logger. Any time a page was loaded, we’d keep track of it. You know what we found? The 80% of clicks we were paying for were from bots. That’s correct. Bots were loading pages and driving up our advertising costs.”
However no IP addresses, screenshot or other evidence backed up these claims. Limited Run also claimed that when trying to change their page name, Facebook offered to if they would spend $2,000 in ads.
UPDATE: A Facebook spokesperson responded to claims by stating:
“We’re currently investigating their claims. For their issue with the Page name change, there seems to be some sort of miscommunication. We do not charge Pages to have their names changed. Our team is reaching out about this now.”
This isn’t the first report of bots meddling with Facebook ads. Just last week Search Engine Journal released a study that uncovered serial “likers” who would trigger conversions by liking more than 5 pages in a single minute.
For more information see the Limited Run Facebook post.
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