There’s fresh evidence that traditional retailers and e-commerce sites need to invest much more in mobile. In January, comScore documented that among top US retailers the percentage of mobile-only shoppers is approaching or crossing the 50 percent threshold.
This follows holiday 2014 data that surprised many, reflecting that mobile traffic crossed 50 percent of total digital traffic at several points. Indeed, Target said that for November and December mobile drove 60 percent of Target.com traffic.
Below is the comScore list of top retailers and the corresponding percentage of mobile only traffic. Apple, Wal-Mart, Target, Ticketmaster and QVC all are seeing more than 50% of their traffic come from mobile-only shoppers.
Source: comScore via Internet Retailer
What this means is that if retailers aren’t offering best-in-class user experiences they’re probably losing out on potential sales but also may be suffering hidden brand erosion.
While the above data show that mobile-only traffic is only 10 – 13 percent of total US internet traffic, they don’t capture a larger group of users who may be multi-device but mainly mobile or mobile first. For most of the retailers on the list above the mobile audience is larger than the PC audience.
Survey data also indicate that while retailers say mobile is a top priority, many are still hesitating or moving cautiously and many of them have effectively put apps on the back burner. However, as these comScore mobile-only data argue, if you’re a retailer and you don’t step up your mobile efforts quickly you may be screwed.
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