Dialpad, a business communications services firm whose products include business conference provider UberConference, announced this week it has acquired TalkIQ, which provides real-time speech recognition.
The resulting combination, Dialpad said, will allow it to deliver VoiceAI that provides actionable intelligence from conversations as they happen. Although Dialpad previously offered voice-to-text transcripts of voice mail, this is the first time it is employing artificial intelligence on its platform.
The new services enabled by this acquisition include real-time sentiment analysis, real-time coaching where the platform contextually recognizes topics in the conversation and pulls recommended responses from a knowledge base, real-time transcription and Smart Notes, which intelligently summarize the call and generate a list of action items.
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