Very few non-fiction books have had the long-lasting impact of Dale Carnegie’s 1936 classic, How to Win Friends and Influence People. The...

Sales has changed – messaging and live chat is the new medium for initial sales conversations, not the phone calls or leisurely lunches...

In a relay race, the most exciting moments often come not at the finish line, but when the baton gets passed from one runner to the next....

It feels like we’re entering a golden age in relationships between customers and businesses. But really we’re just coming full circle....

Today, we’re introducing a new two-way Slack integration that allows you to respond to leads super fast from the app you have open all...

At Intercom, we’ve spent years learning first hand the benefits – and challenges – of making it incredibly easy to chat with your website...

In “Moby Dick”, Ishmael is taken by Captain Ahab’s quest to seek revenge on the whale that took so much from him. Most sales reps, myself...

The sales industry is full of buzzwords, but unlike many that have faded over the past few years, account-based marketing has only become...

Sales first, marketing first, technology first. There’s lots of ways to build a company. Today we’re in an era of product first...

It’s easy to forget how much those of us in B2B SaaS companies ask of our potential customers. We’re not just asking them to whip out...

A successful business is built on growing your existing customers, not just acquiring new ones. Today, we’re launching our Upsell...

The process of qualifying leads through live chat is a bit like dating or finding the right job. What it boils down to is discovering if...

There are few interactions more cringeworthy than a SaaS sales rep hard-selling a prospect. They can be awkward, uncomfortable and, at...

When it comes to engaging with customers, modern messaging tools can be a blessing and a curse to relationship management teams. On the...

Founders make natural salespeople. So much of what they do, particularly fundraising, is selling. They’re the first and best salesperson...

So you have an amazing product and it’s time to create a killer landing page to sell it. Here’s how we did it. Most landing pages for...

Sales and support teams usually aren’t seen as having much in common. In fact, at most companies a certain amount of tension between...

The typical salesperson is more focused on prospecting new clients than driving value for existing customers. By passing off clients...

The traditional SaaS sales team structure is built on outbound sales — an approach that requires salespeople to pursue leads that are...

The way technology is sold to businesses has changed fundamentally in the last decade and as a result so has the role of customer...