Fahad HNov 5, 201810 min readLive chat examples and best practices for 2019A great customer experience today is about meeting people where they already are. And today, there’s one channel where more potential...
Fahad HOct 30, 20183 min readCapture your invisible pipeline of sales leadsThe most common way to think about leads is to put them in two buckets: inbound and outbound. The first is owned by marketing and the...
Fahad HOct 23, 20181 min readAnnouncing our 10th book – The Sales HandbookWe’ve just published our 10th book – The Sales Handbook. Sales is the lifeblood of every business. Without it, you have no way of...
Fahad HOct 9, 20184 min readHow sales teams can use video to turn leads into customersWhen it comes to capturing people’s attention, there is nothing quite as effective as video – according to one study, 69% of people have...
Fahad HSep 25, 20183 min readRevenue reporting: fresh insights for your sales and marketing teamsThe number of tools used by sales and marketing teams only continues to grow, and with that expansion of options, it is more crucial than...
Fahad HSep 12, 20184 min readHow Custom Bots can reshape your entire sales cycleIn many ways, how we do business today is a model of efficiency and convenience – people come to our websites and we sell to them. That...
Fahad HSep 4, 20182 min readThe Beginner’s Guide to Real-Time Sales: get started with the future of sellingIn sales and marketing, speed is everything. The fate of your business depends on how quickly you can turn promising leads on your...
Fahad HAug 28, 20185 min readAvoid the land of no decision: 6 critical questions for every discovery callIn sales, it’s normal to spend hours rehearsing for an upcoming demo and fine-tuning the deck. But when it comes to the discovery call,...
Fahad HAug 21, 20185 min read6 essential chatbot recipes for sales and marketing teamsChatbots push salespeople and marketers past the physical limitations of being human: our need to sleep, our dislike of repetitive tasks,...
Fahad HJul 30, 20186 min readLicense to sell: 5 strategies to hit your sales quotaIn sales, there’s one number we obsess over – our quota. As soon as one month ends and another starts, we can’t help but ask, how am I...
Fahad HJul 6, 20184 min read4 steps to improve your sales pipeline managementIf you’ve ever looked at your diary, notebook, sticky notes and email inbox in the middle of a busy sales period and thought, “This isn’t...
Fahad HJun 28, 20185 min readDon’t forget the service in SaaS: how your sales team can provide world-class serviceToo many startups focus on the first S in SaaS, but they forget all about the second one. When software and service aren’t equal...
Fahad HJun 26, 20185 min readSales Days: 5 ways you can learn from your sales teamSales is a client facing role, meaning you are communicating with customers and potential customers on a daily basis. Over time, you can...
Fahad HJun 20, 20185 min readWhat we learned moving sales and product upmarket togetherAs Intercom’s customer base moved upmarket, it became increasingly obvious to us in sales that what worked well in our product for...
Fahad HJun 11, 20185 min readYour sales team needs account plans. Here’s how to create them.Account plans are one of the most important weapons in a salesperson’s arsenal. They bring together critical information about your...
Fahad HJun 4, 20184 min readFrom first touch to qualified lead: how to build a live chat sales funnelThe promise of live chat for sales teams is being able to connect faster with high-quality leads. But for someone in Sales Operations,...
Fahad HMay 28, 20183 min readThe one simple question our bot asks that saves our sales team hoursAs the rise of bots and automation continues apace, a lot of people are wondering how the sales process and lead qualification will be...
Fahad HMay 11, 20184 min readFrom hi to buy: 6 live chat sales techniquesAdding live chat to your funnel is a great way of generating more sales and targeting specific leads in a more effective way, ensuring...
Fahad HApr 17, 20183 min readWrite the perfect sales message with these 7 rulesWhen was the last time you made or received a sales call to or from someone you didn’t already know? While the death of cold calling may...
Fahad HApr 9, 20184 min readHow to master competitive selling in a crowded marketplaceThe SaaS industry has exploded in recent years due to relatively low barriers to entry, readily available venture capital funding and a...
