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Move fast and optimize for the long term

As a student of engineering you’re incentivized to write a lot and to read a lot. You’re expected to solve many well understood,...

Want to hire great designers? Start a blog.

A few years ago I came out of a meeting with my product manager where we talked about the next feature we should build. At the time there...

Would you hire yourself?

That’s right, would you offer yourself a job at your company? It’s a question every interviewer should ask themselves. No, this isn’t...

The continuous flow of weekly planning

Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan is just a well intentioned...

Finding the right challenge

What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself to try something...

Please apply

A lot of people are surprised when I tell them that I had imposter syndrome at Intercom. I’d spent the previous 7 years at Google and...

Solving Fifty Shades of Blue

There was a stage a few years ago when our Intercom product featured roughly 50 shades of blue. Some of them were intentionally...

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