Messaging isn’t about text. It’s about conversations. Here’s why the simplest apps on your phone are quickly becoming the most powerful....

I recently left my job at Google to head up the Product Design team at Intercom. Here’s why I thought Intercom was worth taking the leap....

“Would I want to receive this in my inbox?” This is the single most important question Ben Jordan (pictured above), VP of Customer...

Big changes are coming this week to the way that YouTube creators connect with their fans. Gone will be the YouTube Inbox, replaced by a...

Big changes are coming this week to the way that YouTube creators connect with their fans. Gone will be the YouTube Inbox, replaced by a...

Vine, Twitter’s six-second video sharing app, added the ability to send private messages today: From Vine’s early days, we recognized...

Vine, Twitter’s six-second video sharing app, added the ability to send private messages today: From Vine’s early days, we recognized...

Look at any brand today and you’ll probably see a steady output of digital content, from videos to websites to microsites to social media...

Look at any brand today and you’ll probably see a steady output of digital content, from videos to websites to microsites to social media...

CircleCI had a problem. New sign-ups were hitting a roadblock early on, and were quitting out. A well timed message to those customers...

As Nathan asked himself, “How can I reach my revenue goal for Draft?” it dawned on him that Intercom could help a lot, with very little...

Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to help Intercom customers...