We all know the importance of measuring the quality of your interactions with your customers. Asking for feedback from customers helps...

At Intercom we want to enable businesses to communicate with their customers in a personal and meaningful way. One of the ways we do this...

Don’t mistake data for a dry collection of numbers – looked at in the right way, it offers an entirely new window into human nature....

We’ve warned before of icebergs – feature requests that seem trivial but hide a ton of developmental complexity. When we set out to help...

Until today, it’s been a bit of a sad experience for web-only Twitter users. While these users have been viewing Tweets on their large...

Until today, it’s been a bit of a sad experience for web-only Twitter users. While these users have been viewing Tweets on their large...