
Genesys is offering the first ‘fully integrated’ use of Google Contact Center AI
Google’s visualization of its Contact Center AI Last week, Google announced a variety of new AI offerings, most notably the alpha release...

Facebook updates video ad metrics
Facebook is making adjustments to the way it measures video ads, offering a new metric, removing others and bringing in a new third-party...

OneTrust releases first free assessment tool for the new California privacy law
Just when you thought you had a sense of how to deal with the European Union’s General Data Privacy Regulation (GDPR), which went into...

Report: Most consumers think companies aren’t doing enough to protect their data
new research released Tuesday by digital advertising platform Choozle. According to the report, a full 89 percent of consumers polled...

Despite marketers’ optimism about new privacy laws, massive data breaches continue to rock con
With the enactment of new data privacy laws comes the expectation that consumer privacy will be better maintained. But will the new rules...

Report: Feds widen scope of Facebook/Cambridge Analytica scandal probe
targeting millions of its users by data firm Cambridge Analytica, according to a report in The Washington Post. Five anonymous sources...

New Forrester report: ‘Speech analytics has found its voice with AI’
Some of us remember a time when devices were not able to respond to what you said verbally, although that now seems a long time ago....

Now that GDPR is here, what do US companies do if they have a breach?
data breaches last year and a steady stream of new revelations about the misuse of data, you may think you’ve heard everything there is...

Report: Marketing leaders aren’t keeping up with the speed of data
on the rise, yet executives aren’t taking full advantage, according to the results of a global survey of 400 marketing executives...

Why your marketing performance problem is really a measurement challenge
Figuring out how your company will grow is one of the biggest challenges facing marketers. The playbook is clear: Choose a high-value...

Evrythng launches a blockchain-utilizing orchestration hub for consumer products
Blockchain-based companies have been touting the protocol’s capabilities for tracking ingredients, maintaining digital identity and...

Google bows to publisher pressure to uncap vendor limit for its CMP, Funding Choices
The tool allows publishers to create and display a message that lists the ad tech providers their sites use and asks visitors to consent...

EU ruling on the responsibility of Facebook admins to collect data may have far-reaching consequence
That’s the conclusion made this week in a judgment by the Court of Justice of the European Union (CJEU) in Luxembourg. It concerns a...

The story of data, Part 5: Where are we going?
So, what does the crystal ball say about the future of data? Buckle up. No matter what happens, it’s going to be an interesting ride. A...

Tobii Pro releases analytics for its eye-tracking + VR
Last summer, Tobii Pro announced an integration between its eye-tracking tech and the HTC Vive headset. This allowed eye-tracking...

ShareIQ releases a free tool to measure the value of image-based earned media on Facebook
“Free” is always better when you get value. That’s what a new and free tool from ShareIQ offers. The New York City- and Berlin-based...

LiveRamp adds outside quality scoring to its third-party data marketplace
For marketers, the biggest issue with third-party data is quality. Usually, the only way to test the quality is to run a campaign and see...

The story of data, Part 4: Will it ever be truly secure?
Data is an inherently vulnerable thing. Numbers and words, bits and bytes: It can have great power, but it is continually in peril of...

Google to join IAB Europe’s Transparency and Consent Framework
The framework is designed in part to allow advertisers and publishers to share consent across the ad tech ecosystem. Consent from users...
























