[24]7 launches ‘emotional intelligence’ for its virtual agent
What’s the next step for virtual agents? Customer engagement platform [24]7 thinks it’s recognizing when the customer is angry, so it can...
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[24]7 launches ‘emotional intelligence’ for its virtual agent
What’s the next step for virtual agents? Customer engagement platform [24]7 thinks it’s recognizing when the customer is angry, so it can...
Viant adds purchase-based targeting for CPG ads
Viant, the Meredith Corporation-owned ad tech company, is out with additional ways that CPG (consumer packaged goods) advertisers can...
Viant adds purchase-based targeting for CPG ads
Viant, the Meredith Corporation-owned ad tech company, is out with additional ways that CPG (consumer packaged goods) advertisers can...
Adobe adds enhancements to boost the venerable channel of email
Adobe is announcing or previewing several new email features this week, as its fourth annual Consumer Email Study shows some movement in...
Adobe adds enhancements to boost the venerable channel of email
Adobe is announcing or previewing several new email features this week, as its fourth annual Consumer Email Study shows some movement in...
MeetEdgar offers automated variations for social posts for SMBs
Startup MeetEdgar provides a social media publishing application that lets small-to-medium-sized businesses (SMBs) write, schedule and...
MeetEdgar offers automated variations for social posts for SMBs
Startup MeetEdgar provides a social media publishing application that lets small-to-medium-sized businesses (SMBs) write, schedule and...
Report: Customers are more loyal to companies that are transparent on social media
The Social Media and the Evolution of Transparency report (free, registration required) surveyed 1,000 US consumers and found that an...
Report: Customers are more loyal to companies that are transparent on social media
The Social Media and the Evolution of Transparency report (free, registration required) surveyed 1,000 US consumers and found that an...
Why more automation from Google Ads is good for tool makers and PPC careers
new interface of Google Ads. Change at what was formerly called AdWords is constant, and some of the biggest adaptations we’ll need to...
Why more automation from Google Ads is good for tool makers and PPC careers
new interface of Google Ads. Change at what was formerly called AdWords is constant, and some of the biggest adaptations we’ll need to...
Understanding the convergence of industry 4.0 and the rise of autonomous vehicles
As a society and as marketers, we’ve moved into embracing a brave new world bursting with myriad emerging technologies so quickly that we...
Understanding the convergence of industry 4.0 and the rise of autonomous vehicles
As a society and as marketers, we’ve moved into embracing a brave new world bursting with myriad emerging technologies so quickly that we...
Nielsen links up with J.D. Power to create a new Auto Cloud
Audience measurement firm Nielsen has announced the launch of an Auto Cloud that is integrated with the car sales data held by research...
Nielsen links up with J.D. Power to create a new Auto Cloud
Audience measurement firm Nielsen has announced the launch of an Auto Cloud that is integrated with the car sales data held by research...
Tweetbot & Twitterrific remove features no longer available as Twitter rolls out API updates
Last December, Twitter announced it would be deprecating access for app developers to its site stream, user stream and some direct...
Tweetbot & Twitterrific remove features no longer available as Twitter rolls out API updates
Last December, Twitter announced it would be deprecating access for app developers to its site stream, user stream and some direct...
T-Mobile whips out a new secret weapon for customer service: Humans
In a T-Mobile online video, actor Rainn Wilson demonstrates the value of human agents. It was only a matter of time before the oldest...
T-Mobile whips out a new secret weapon for customer service: Humans
In a T-Mobile online video, actor Rainn Wilson demonstrates the value of human agents. It was only a matter of time before the oldest...
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