Eighty-six percent of companies aspire to be customer experience leaders, but most don’t have the customer experience (CX) management capabilities they need to achieve that goal. This CX management (CXM) maturity model defines the 30 CXM practices that every firm needs to master.
This report and self-assessment will help CX professionals compare their company’s current activities to the model’s CXM ideals.
Visit Digital Marketing Depot to get the report.
Sponsored by HP.
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