Our network recently experienced intermittent outages that may have affected access to your website and account services.
The Bluehost team and I are truly sorry for any inconvenience this caused you. We take the reliability of our hosting seriously and I felt you deserved an update.
On August 2, 2013, during routine hardware maintenance which doesn’t typically affect customers, we experienced unexpected network issues. Hardware failures, including our core routers, cascaded into further issues causing downtime and instability. Our response team jumped into action and worked tirelessly alongside hardware vendors to restore connectivity as quickly as possible.
Bluehost is committed to delivering a service you can count on. Now that operations are back to normal, our engineers are conducting a thorough review of this incident and are already beginning to implement new safeguards to make our network better.
Again, please accept our apologies and thank you for your continued support.
Dan Handy
CEO, Bluehost.com
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