It’s the most wonderful time of the year… if your marketing team is prepared!
Having the right social media marketing campaign during the holiday season can mean the difference between plentiful gifts beneath the company tree or lumps of coal in the company stocking. Tensions are often high for retailers, consumers, and marketing departments alike during the busy season, as everyone works to stay on top of demand, trends, and the competition.
Given that religious holidays are the reason for the season, some consumers can be a bit sensitive to brands and businesses capitalizing on the occasion and taking advantage of employees’ family time to generate more revenue.
With the right amount of planning, careful consideration, and a dash of sugar and spice, holiday marketing campaigns on social media can generate buzz and even get your brand in front of potential customers who you may have missed otherwise.
Learn from the brave brands that have gone before us about the do’s and don’ts of holiday internet marketing with this year’s Social Media Holiday Wonders & Blunders List.
Wonder
Flashback to December 2007. OfficeMax launches a user-generated viral video campaign called “Elf Yourself.” The site encouraged visitors to upload photos of themselves, friends, family or pets, whose faces were then placed on dancing elf bodies, creating videos that could be shared on social media or as ecards.
That December, ElfYourself.com became the fastest growing site of the month, reaching 39 million unique visitors in the United States, according to TechCrunch. Over the length of the campaign, the site attracted 100 million uniques worldwide. The next year, OfficeMax teamed up with JibJab Media to bring the campaign back, in a bigger and better way.
Blunder
Leading up to Thanksgiving and the much anticipated Black Friday this year, Kmart announced that it was going to open earlier on Thanksgiving Day than it ever had in the past.
They also planned on staying open through Black Friday. Critics took to Twitter to vent on the ethics of this decision, and the clearly unprepared Kmart social media team responded rather… robotically, thus fueling the fire.
Kmart received Twitter backlash after announcing Thanksgiving and Black Friday 2013 store hours
Kmart’s lack of a social media crisis management strategy landed them among Business Insider’s list of 2013 worst social media marketing fails.
Wonder
By far this year’s best and fastest growing holiday marketing miracle is the WestJet Christmas Miracle video. The international airline quickly put themselves on Santa’s map with a “real-time giving” project that no one can find fault with.
Best of all, the company has followed up with a blog post about the project, ensuring that it “wasn’t about branding; it was about you.”
No matter a consumer’s religious sensitivity, a company can’t be faulted for a bit of surprise charitable giving!
Talk about creating eternal brand ambassadors!
Blunder
Although not a traditional holiday, September 11th is recognized and remembered by Americans every year with reverence. Like religious holidays, consumers don’t always appreciate brands’ attempts to commemorate an event like 9/11. This year, AT&T tweeted an image of a smartphone capturing the Twin Tower memorial lights with the text, “Never Forget.”
Many found the tweet to be an opportunistic advertisement and blasted Twitter with their distaste.
Followers and customers found AT&T’s 9/11 tweet to be opportunistic and tactless, taking to Twitter with their frustrations.
Wonder
Beauty and makeup giant Sephora launched their “SephoraClaus” campaign in 2009, asking customers to tweet an item from their holiday wish list (up to $150 value) using a dedicated hashtag #sephoraclaus. Each day for 30 days, Sephora granted a wish to one lucky tweeter!
With an incredibly simple form of entry (tweeting @sephora) and use of a dedicated hashtag, the campaign was widely visible, generating 50,839 tweets by the end of the month. Consumers were talking and tweeting openly about their favorite Sephora products all month long.
4 Real Life Tips For Running Your Own Holiday Social Media Marketing Campaigns
Although you may not have the budget to run a campaign like Sephora or WestJet, we can certainly learn from the successes and failures of those brands that have gone before us! Check out these tips for planning and executing your own holiday social media campaign:
When Using A Holiday Theme In Your Marketing, don’t have a pushy sales message unless it’s a coupon or deal. Remember consumers’ sensitivity to overt sales messages during this time of year and avoid using any religious figures unless appropriate for your company or non-profit. Be sure to consider the audience and what they might find offensive, even if your internal team may disagree.
Don’t Just Set it And Forget It. Check your scheduled content frequently. Things happen and plans change. If you use scheduling tools like HootSuite, remember to check back on those previously scheduled messages to ensure they are still appropriate.
Have A Crisis Plan In Place. If your campaign has potential to offend someone, be sure to involve a PR professional to avoid saying the wrong thing (cough, Kmart) in reply to your critics.
If Your Audience Is Diverse: consider a charitable campaign rather than a giveaway or deal-centered campaign. No one can complain about you being a good corporate citizen, especially during the holidays!
Although this holiday season is coming to a close, start now on your holiday planning for 2014 while you’re still in the spirit!
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