In November, Twitter announced two new features — quick replies and welcome messages — to help automate business responses in Direct Messages.
The social network wrote in a blog post that the new features…
“…can enable faster resolutions by helping customers more easily provide information to solve problems before an agent sees the first message, or they can simplify automated services and transactional flows that were difficult in the past.”
At the Consumer Electronics Show (CES) held last week in Las Vegas, conversational platform Conversable added its natural language processing/intelligent platform to Twitter’s automated features to create the first conference guide using Twitter.
Conversable CEO and co-founder Ben Lamm told me that, in a typical use case for the CES Twitter Guide, a conference goer with a meeting shortly at Qualcomm may have forgotten the booth’s location.
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