Fahad HJul 13, 20163 min readHow we redesigned our blog, Inside IntercomWe pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But we never take that...
Fahad HDec 21, 20154 min read2015 on Inside IntercomContinuing a tradition we started last year, we decided we’d head into the holiday period with a look back at some of the highlights of...
Fahad HAug 25, 20154 min readSeven properties of effective messagesThe messages you send to customers need to work hard and work fast if they’re to engage with any real purpose. Attention is fleeting,...
Fahad HJul 20, 20156 min readWrite books worth readingThey say everyone has at least one book in them. That might be true but the problem is getting it out and sharing it with the world. At...
Fahad HJun 10, 20154 min readLessons learned from scaling a blogTime is at a premium during the early stages of a startup. You’re simultaneously trying to create a product, attract customers, recruit,...
Fahad HApr 21, 20154 min readEmoji and stickers are just the beginningEmoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs that...
Fahad HJan 28, 20152 min readWhat you read when you’re not reading Inside IntercomWe know that Inside Intercom readers are a fairly discerning bunch but it was only when we carried out our first reader survey recently...
Fahad HDec 22, 20141 min read2014 on Inside IntercomThis is our 89th post of 2014, so we thought it’d be fun to look back at some of the more interesting articles we published, both by the...
Fahad HJun 25, 20143 min readHow To Write a Winning Blog Post in 20 Minutes or LessFortunately, there’s an answer to this conundrum that will clear your schedule and convey information more effectively to the addled...
Fahad HJun 25, 20143 min readHow To Write a Winning Blog Post in 20 Minutes or LessFortunately, there’s an answer to this conundrum that will clear your schedule and convey information more effectively to the addled...
Fahad HJun 9, 20145 min read5 Places To Find Content Inspiration In A Dreary OfficeWouldn’t it be nice to write exactly where, when and how you wanted to? Imagine you could write the way Truman Capote did. In his...
Fahad HJun 9, 20145 min read5 Places To Find Content Inspiration In A Dreary OfficeWouldn’t it be nice to write exactly where, when and how you wanted to? Imagine you could write the way Truman Capote did. In his...
Fahad HMay 2, 20145 min readHow Playing Devil’s Advocate Will Improve Your ContentWhen you finish writing something, it’s tempting to sit back in your desk chair and beam — but that won’t result in great content. What...
Fahad HMay 2, 20145 min readHow Playing Devil’s Advocate Will Improve Your ContentWhen you finish writing something, it’s tempting to sit back in your desk chair and beam — but that won’t result in great content. What...
Fahad HApr 30, 20143 min readDoubling down on contentAfter almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and business, this...
Fahad HAug 27, 20133 min readMake Every Word MatterThe same companies who produce lengthy, hard-to-read press releases create bloated, hard-to-understand products. It’s no coincidence;...
Fahad HJan 15, 20132 min readAre you being Clear, or Clever?Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using it though. Usually,...
