Global cost providers large Visa has revealed a crypto- and blockchain-related job opening for its Visa Fintech division...

Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. In person. Your...

In the early days of a startup, you typically need an office in a city like San Francisco, where there’s a valuable community and a well...

You don’t design your engineering culture by writing blog posts or printing posters. It’s shaped by the people you hire, the things they...

Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking deeply about what a good...

Every company needs to hire people, but startups often need to hire faster and in more bulk than any other types of companies. Rapid...

Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right?...

No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support team is on the front...

Imagine a Customer Support team with high turnover and low tenure across the board. Your customers will only speak to people who haven’t...

article, we are reminded once again that employees are departing to join large technology companies such as Google or Facebook. For many...

article, we are reminded once again that employees are departing to join large technology companies such as Google or Facebook. For many...

The first week in a new company can be daunting for an engineer as you leave the comfort zone of your old job. At the very least you get...

Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on our internal Facebook group....

“Have you ever been the last to know something in your company?” As the CEO of Know Your Company, an employee communication software...

One of the most frustrating aspects of hiring great people to my team was poor timing, or so I thought. It seemed the second I started to...

Are you happy at work? Are the people you work with happy? Should you even care as long as the job is getting done? It turns out you...

Intercom is not just the product – it’s also a great place to work. I recently joined Intercom, and last week took the time to write a...

One of the funny things about growing a startup team is that the old adage “many hands make light work” does not hold true. Instead,...

Two months ago, Darragh Curran tweeted to help us find a Senior Ruby Engineer. Today, we’re delighted to welcome him into exactly that...

Today marks Ben McRedmond‘s first day working with Intercom. We’re thrilled to have him on-board. He’s an awesome engineer. We know this...