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When big meetings are better

In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency, trying to make...

Price for value, not cost

Knowing what to charge for your startup’s product is hard, but you should always price for the value it creates for your customers, not...

The 666 roadmap

If you work in a startup, a really effective way of thinking about your product roadmap is over three timelines: the next 6 years, next 6...

The opportunity at Intercom

I recently left my job at Google to head up the Product Design team at Intercom. Here’s why I thought Intercom was worth taking the leap....

How Put.io reduced churn by 14%

What happens when the sh*t hits the fan? Your company gets hacked, your users’ data “disappears”, your service is disrupted at the wrong...

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