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Making things people want

The problems people encounter in their lives rarely change from generation to generation. The products they hire to solve these problems...

Please apply

A lot of people are surprised when I tell them that I had imposter syndrome at Intercom. I’d spent the previous 7 years at Google and...

The hidden costs of indecision

One of the most expensive parts of running a startup isn’t the new feature you shipped that nobody used or the marketing experiment you...

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