Since its founding, Intercom has been based in Dublin and San Francisco. For our first few years we built our product exclusively in...

“Simple Design” when building products is probably the most common leitmotif in tech companies. Yet we often only see one side of the...

On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years – I became a professional cyclist. I...

Traditionally design teams have been centralized, such that all designers worked on the same team and would take on projects together....

Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking deeply about what a good...

At a fast paced, early stage startup, it’s easy to remain cold while shuffling candidates through your recruiting process. Most companies...

Recruiting at a startup is a high stakes game. Attract and hire bright, ambitious people who are excited by your mission and it’s like...

No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support team is on the front...

One of the most frustrating aspects of hiring great people to my team was poor timing, or so I thought. It seemed the second I started to...

I’m excited to announce today that we’ve raised a Series B round of $23M. It was led by Bessemer, investors in iconic tech companies like...

A beautiful product that solves a problem no one has will fail. An ugly product that solves a real problem well can succeed. There has...

We’ve raised a $6MM Series A from The Social+Capital Partnership. These guys are not your average VCs. Mamoon Hamid has joined the board...

Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about his background...

Spending money is very easy. Spending money effectively is very hard. There are lots of dodgy people & service providers out there who...

One of the funny things about growing a startup team is that the old adage “many hands make light work” does not hold true. Instead,...

Two months ago, Darragh Curran tweeted to help us find a Senior Ruby Engineer. Today, we’re delighted to welcome him into exactly that...

Today marks Ben McRedmond‘s first day working with Intercom. We’re thrilled to have him on-board. He’s an awesome engineer. We know this...

Sapient released a truly awful video today, reminding us that you can’t fake culture and you can’t buy cool. If you’re a big mature...