Fahad HApr 27, 20185 min readHow we fixed our on call process to avoid engineer burnoutIntercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime is...
Fahad HApr 20, 20184 min readYour engineering processes need to solve real problemsI came to Intercom from a company with a culture of heavyweight engineering processes. It was a well-oiled machine with battle-tested and...
Fahad HJan 2, 20184 min readTake pride in your work and the process will followProcess is important for any startup. But process is a means to an end. It’s never the end product. I see lots of talented people get...