When you think of the role and responsibilities of a product manager, two things probably come to mind – prioritization and roadmaps. But...

Many of us have seen improv comedy before, a form of theatre where the dialogue, action and characters are created on stage, on the fly,...

Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If you’ve put the...

Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well, some less so. To...