We are firm believers that chatbots can help our customers grow their business in much faster, more efficient ways, ushering in a new era...

“We wanted flying cars, instead we got 140 characters.” – Peter Thiel People in tech commonly overestimate the impact of big things and...

For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it sound better, but it raises...

Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on your...

As the rise of bots and automation continues apace, a lot of people are wondering how the sales process and lead qualification will be...

When a new technology emerges, there’s an initial trigger. The masses react and become disillusioned, and then the trend slowly builds...

Any word can be powerful, but names are transformative. A good product name gives that product a certain shape — for the team designing...

At Intercom we have always been very opinionated about bots and what they can and can’t do. Today we’re launching our very own bot,...