A successful business is built on growing your existing customers, not just acquiring new ones. Today, we’re launching our Upsell...

The importance of engaging with your customers is arguably the biggest change that has occurred in business in the 21st century. That...

When it comes to engaging with customers, modern messaging tools can be a blessing and a curse to relationship management teams. On the...

Sending high-impact, well-timed and targeted messages requires insight and laser-sharp focus on your recipients. No amount of clicks and...

Talking to customers is the lifeblood of any product-first company. Failure to do so regularly causes companies to lose sight of the...

We’ve warned before of icebergs – feature requests that seem trivial but hide a ton of developmental complexity. When we set out to help...

The value of a feature isn’t a product of the time or resources you put into building it. It’s about whether or not it solves a...

The SaaS law of averages suggests 40-60% of people who sign up for a free trial of your software will use it once and never come back....

Peter Drucker once said the only purpose of a business is to make and keep a customer. For the past decade, software companies have been...

When it comes to communicating with customers, we often focus on the right words and the right medium, but far less attention is paid to...

In a frontline sales job many years ago in my college days, I was in a live chat conversation with a customer that was going really well....

When it comes to customer support, great product knowledge and technical skills go to waste if we’re answering the wrong question....

Conversational UI has begun to emerge and will eventually cannibalize many app experiences. As this transition progresses, conversational...

SMS has long been the whipping boy of the messaging world. Compared to the latest breed of messaging apps, SMS can appear slow, expensive...

An effective messaging strategy is the bedrock upon which you can build customer engagement. Unless your customers value what you say,...

2016 was the year of conversational commerce. Despite the hype, it has continued on its way to becoming the next frontier for messaging...

At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d be...

As your product evolves and changes over time, you’ll invest money and time in new features, big product launches and expensive release...

Over the past 20 years, the ways in which content has been distributed have completely changed. We’ve moved from huge portals of...

At Intercom, we’ve worked with hundreds of our customers, helping them target messages to their customers and improve their messaging...