Disclaimer: This report beforehand said that Kik was solely contemplating shutting down its app and has been up to date following new...

If you’ve been reading this blog for the past few years, you’ll likely have heard a common refrain – the way people buy software is...

Between 40% and 60% of people who sign up for a free trial of your software will never convert. What are you doing with the leads that...

Gearing up for the holidays? For ecommerce and consumer focused brands, the holidays offer a huge opportunity to grow your customer base...

A great customer experience today is about meeting people where they already are. And today, there’s one channel where more potential...

Customer retention is the silent killer of SaaS businesses today. People get curious, kick the tires, shrug their shoulders and leave...

Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on your...

Today is a big day for our customers. We’re releasing the biggest ever update to our Messenger. We’ve completely rethought how a...

We’ve written a lot about how to send the right message at the right time. And while timing is important, how many messages you send also...

A successful SaaS business is built on retaining your existing customers, not just acquiring new ones. Today, we’re launching The...

Sales has changed – messaging and live chat is the new medium for initial sales conversations, not the phone calls or leisurely lunches...

In Sales, timing is everything. You can have the world’s most talented sales team and the greatest product but still lose to a...

It feels like we’re entering a golden age in relationships between customers and businesses. But really we’re just coming full circle....

In customer engagement, the right context for a message matters just as much as the right time and recipient. Given that content is in...

“Personalized messaging” is one of the most overused phrases in marketing today. To some, it’s a matter of voice and tone. Be friendly....

How do you find the space to take on high-risk, high-reward projects, especially when it involves a system the whole company relies on?...

In “Moby Dick”, Ishmael is taken by Captain Ahab’s quest to seek revenge on the whale that took so much from him. Most sales reps, myself...

Since its founding, Intercom has been based in Dublin and San Francisco. For our first few years we built our product exclusively in...

There’s a classic Calvin and Hobbes cartoon strip that’s always stuck with me. In it we see our pint sized hero climbing out his bedroom...

At Intercom we want to enable businesses to communicate with their customers in a personal and meaningful way. One of the ways we do this...