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When collaboration becomes a chore

As companies grow, the modes of collaboration shift from natural conversation to more organised meetings, but how do you keep a healthy...

An introvert’s guide to collaboration

Collaboration is highly valuable within any company. It allows teams to move quickly on a project, make faster decisions and it helps...

When big meetings are better

In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency, trying to make...

Do you really need that meeting?

Good meetings require a few things – an owner, an objective, and an outcome. But an even more fundamental part of any good meeting is...

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