The ultimate marketing technology stack for 2019
You might be familiar with Scott Brinker’s famous marketing technology (martech) landscape slide. Known as the Martech 5000 — nicknamed...
top of page
Search
Convert more leads with our new HubSpot and Marketo apps
Today, we’re announcing our new HubSpot and Marketo apps, which allow you to seamlessly sync your customer data so that you can nurture...
Do more with Intercom: 5 new apps for seamless workflows
Building a platform is something we have been passionate about at Intercom from the start. From very early on, we’ve invested in an open...
What we shipped: 7 new features to help you automate, streamline and customize your Messenger
At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want to be welcoming to...
How to make product improvements to existing products
Kaizen is the philosophy of continuous improvement. Web businesses searching for product market fit think they can follow this philosophy...
What to expect: your first few months as an Intercom engineer
The offer email I received from Intercom ended with the line “Join us to do the best job of your career”. My first thought was that it’s...
What makes Intercom different for Product people
A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our...
Using Intercom to make IT personal
Traditionally, IT support has been seen as a source of frustration for people – almost inevitably, as you only get in touch with your IT...
Build strong values to build great products
When you’re growing fast, it can be easy to focus on nothing but the next line of code. But as our team has grown, here’s why we sweated...
Reduce churn by re-engaging your customers
Churn is one of the most important metrics tracked by today’s startups. But also one of the most misunderstood. We’re on the receiving...
Intercom’s first pitch deck
Yesterday we announced Intercom had raised $50 million in an investment round led by Index Ventures. So today I thought it would be...
Peeling back to first principles
Starting from first principles is something we do a lot in our product and design process at Intercom. I was reminded of this after...
Building a developer economy around Intercom
Imagine you had the chance to create a new country and needed to design the perfect economy for it. Building a vibrant developer...
From zero to shipping production code
The first week in a new company can be daunting for an engineer as you leave the comfort zone of your old job. At the very least you get...
Design principles: choosing the right patterns
Design patterns are reusable solutions to common problems. They greatly speed up the design process, giving designers a common vocabulary...
Intercom raises a $35M Series C
4-6 million years ago, the human and chimpanzee lineages began to split. Between then and the early 90s, the chimpanzee race has...
BlazeMeter stays fast and personal with Intercom
How do you respond quickly to customers but still make sure all your communications are tailored to each individual? What follows is a...
Driving excellence with values not rules
Having a central Ops team is unfashionable at the moment. It goes against the prevailing, fully integrated DevOps mentality. But here at...
How we use Intercom to support Intercom customers
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that spirit here’s how we use Intercom to...
What we shipped: better in-app messaging, Inbox Insights, and more
Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the latest installment....
bottom of page