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Running productive design critiques

There is no “right answer” in design. To stay on the right track you need to really understand the problem you’re trying to fix and...

3 rules for customer feedback

Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before but just...

Recent new features in Intercom

We’ve had a phenomenal response to the product since we began our private beta back in June. It has been amazing to get such qualified...

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