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Customer scrutiny leads to better products

An inherent challenge for all early stage startups is deciding whether to focus on growth or product/market fit. It’s a false choice, as...

Running productive design critiques

There is no “right answer” in design. To stay on the right track you need to really understand the problem you’re trying to fix and...

3 rules for customer feedback

Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before but just...

Recent new features in Intercom

We’ve had a phenomenal response to the product since we began our private beta back in June. It has been amazing to get such qualified...

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