Often in life, it’s not what you say but how you say it that makes all the difference. This is even more true in a customer support...

For product teams, empathy building activities such as observing research or doing customer support is often not considered “real work”....

Everyone is into content marketing these days. You can’t do well with Google or directly with people without creating valuable online...

Everyone is into content marketing these days. You can’t do well with Google or directly with people without creating valuable online...