Fahad HAug 27, 201917 min readThe User-Centric Delight Audit for SaaSWhat makes people love your product so much that they want to spread the word about it? Is it clever marketing? No. You can have the best...
Fahad HApr 7, 20175 min readReal customer delight isn’t over the topWhen it comes to customer support, focus on the fundamentals, not the flash, to build a solid product with a loyal customer base. You’d...
Fahad HJan 12, 20124 min readSustainable advantages for startupsIn Gimmicks and Patterns I wrote that new features either become table stakes, or are dismissed as being gimmicky. As some readers noted,...