
How customer service chatbots are redefining customer engagement with artificial intelligence
Artificial intelligence is radically redefining the customer service landscape. From automated emails to visual search, AI allows...

How sales development is being transformed by automation
Historically, the role of the sales development representative (SDR) has been to collect qualification criteria so they can determine if...

Announcing The Complete Guide to Using Chatbots for Sales
The promise of chatbots is attractive: enable businesses to grow their revenue, 24/7 and at scale. Today, we’re publishing The Complete...

Holiday messaging and chatbot tips for marketers
Gearing up for the holidays? For ecommerce and consumer focused brands, the holidays offer a huge opportunity to grow your customer base...

Tips for creating a great support experience during the holidays
The holidays are quickly approaching, and for ecommerce businesses, that often results in significantly higher support volume for your...

How Custom Bots can reshape your entire sales cycle
In many ways, how we do business today is a model of efficiency and convenience – people come to our websites and we sell to them. That...

Fresh perspective – how we invented our Custom Bot chatbot builder
A unique characteristic of our species is our enduring drive to represent the infinite richness of the real world in other mediums – from...

Flying cars, chatbots and looking forward to the next small thing
“We wanted flying cars, instead we got 140 characters.” – Peter Thiel People in tech commonly overestimate the impact of big things and...

6 essential chatbot recipes for sales and marketing teams
Chatbots push salespeople and marketers past the physical limitations of being human: our need to sleep, our dislike of repetitive tasks,...

Embracing complexity: designing our Custom Bot builder
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it sound better, but it raises...

Announcing Custom Bots, the chatbots that drive business growth
Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on your...

To bot, or not to bot?
The challenge with automation is knowing when you’ve gone too far, when you’ve automated to the point of ruining the very thing you...

The cult of conversational design: why forms aren’t dead yet
2016 was the year of conversational design. Everywhere we looked, conversational UIs were breaking out of messaging apps and into the...

Naming a new product? Start with the job.
Any word can be powerful, but names are transformative. A good product name gives that product a certain shape — for the team designing...

Designing half of a conversation
Bot design is at a fork in the road. It keeps circling back to the same issues, like a chatbot that keeps saying “I didn’t quite get...

Why voice bots will rule the chatbot landscape
When consumer internet arrived in the 1990s, it ushered in a new age of communication. Free internet chat applications like ICQ, MSN and...

Bot names – what should you name yours?
Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything we build, we...

Rethinking customer support automation
In most cases, customers get in touch with businesses because they have a question they need answered, or a problem they need fixed. But...

Principles of bot design
Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But opinionated design...