You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage...

Artificial intelligence is radically redefining the customer service landscape. From automated emails to visual search, AI allows...

Historically, the role of the sales development representative (SDR) has been to collect qualification criteria so they can determine if...

The promise of chatbots is attractive: enable businesses to grow their revenue, 24/7 and at scale. Today, we’re publishing The Complete...

Gearing up for the holidays? For ecommerce and consumer focused brands, the holidays offer a huge opportunity to grow your customer base...

The holidays are quickly approaching, and for ecommerce businesses, that often results in significantly higher support volume for your...

In many ways, how we do business today is a model of efficiency and convenience – people come to our websites and we sell to them. That...

A unique characteristic of our species is our enduring drive to represent the infinite richness of the real world in other mediums – from...

“We wanted flying cars, instead we got 140 characters.” – Peter Thiel People in tech commonly overestimate the impact of big things and...

Chatbots push salespeople and marketers past the physical limitations of being human: our need to sleep, our dislike of repetitive tasks,...

For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it sound better, but it raises...

Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on your...

The challenge with automation is knowing when you’ve gone too far, when you’ve automated to the point of ruining the very thing you...

2016 was the year of conversational design. Everywhere we looked, conversational UIs were breaking out of messaging apps and into the...

Any word can be powerful, but names are transformative. A good product name gives that product a certain shape — for the team designing...

Bot design is at a fork in the road. It keeps circling back to the same issues, like a chatbot that keeps saying “I didn’t quite get...

When consumer internet arrived in the 1990s, it ushered in a new age of communication. Free internet chat applications like ICQ, MSN and...

Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything we build, we...

In most cases, customers get in touch with businesses because they have a question they need answered, or a problem they need fixed. But...

Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But opinionated design...