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To bot, or not to bot?

The challenge with automation is knowing when you’ve gone too far, when you’ve automated to the point of ruining the very thing you...

Designing half of a conversation

Bot design is at a fork in the road. It keeps circling back to the same issues, like a chatbot that keeps saying “I didn’t quite get...

Principles of bot design

Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But opinionated design...

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