Fahad HAug 13, 20199 min readAutomated customer service: how to make it personalAutomated customer service isn’t a new concept. We’ve all navigated our fair share of automated phone menus or interacted with support...
Fahad HJul 31, 20196 min readThe marketer that’s always on? Your chatbotYou might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage...
Fahad HJun 13, 20192 min readThe Dangers Of Chatbot DependenceThe use of reside chat for buyer providers has grown standard over the previous a number of years, usually changing voice assist...
Fahad HJan 15, 20191 min readAnnouncing The Complete Guide to Using Chatbots for SalesThe promise of chatbots is attractive: enable businesses to grow their revenue, 24/7 and at scale. Today, we’re publishing The Complete...
Fahad HNov 26, 20185 min readThe 100 answer challenge: How our support team helped train Answer BotWe recently launched Answer Bot, an intelligent chatbot that provides precise answers to customers and which successfully resolves 29% of...
Fahad HSep 5, 20185 min readFresh perspective – how we invented our Custom Bot chatbot builderA unique characteristic of our species is our enduring drive to represent the infinite richness of the real world in other mediums – from...
Fahad HJul 24, 20182 min readTo bot, or not to bot?The challenge with automation is knowing when you’ve gone too far, when you’ve automated to the point of ruining the very thing you...
Fahad HMay 28, 20183 min readThe one simple question our bot asks that saves our sales team hoursAs the rise of bots and automation continues apace, a lot of people are wondering how the sales process and lead qualification will be...
