Automated customer service isn’t a new concept. We’ve all navigated our fair share of automated phone menus or interacted with support...

You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage...

The promise of chatbots is attractive: enable businesses to grow their revenue, 24/7 and at scale. Today, we’re publishing The Complete...

We recently launched Answer Bot, an intelligent chatbot that provides precise answers to customers and which successfully resolves 29% of...

A unique characteristic of our species is our enduring drive to represent the infinite richness of the real world in other mediums – from...

The challenge with automation is knowing when you’ve gone too far, when you’ve automated to the point of ruining the very thing you...

As the rise of bots and automation continues apace, a lot of people are wondering how the sales process and lead qualification will be...