Automated customer service isn’t a new concept. We’ve all navigated our fair share of automated phone menus or interacted with support...

This is a keynote speech I wrote for my look on stage in Sweden at Oredev 2019 that I’ve since recorded in podcast kind. It’s...

Today we’re launching three huge updates to our Articles and Custom Bots products to help you scale your support with Intercom. These...

How do you scale great customer service without blowing the budget or killing the quality of the customer experience? It’s an age-old...

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. We strive to let our...

Gearing up for the holidays? For ecommerce and consumer focused brands, the holidays offer a huge opportunity to grow your customer base...

Our conversational chatbot, Answer Bot, is designed to do more than chat. Its purpose is to let you scale your business faster and more...

Today we’re launching Answer Bot, an intelligent bot that automatically and instantly resolves your customers’ most common questions....

The challenge with automation is knowing when you’ve gone too far, when you’ve automated to the point of ruining the very thing you...

IFTTT (if this then that) is a well-known automation tool that helps services communicate with each other. For example, users who snap an...

IFTTT (if this then that) is a well-known automation tool that helps services communicate with each other. For example, users who snap an...