We pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But we never take that...

Continuing a tradition we started last year, we decided we’d head into the holiday period with a look back at some of the highlights of...

The messages you send to customers need to work hard and work fast if they’re to engage with any real purpose. Attention is fleeting,...

They say everyone has at least one book in them. That might be true but the problem is getting it out and sharing it with the world. At...

Time is at a premium during the early stages of a startup. You’re simultaneously trying to create a product, attract customers, recruit,...

Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs that...

We know that Inside Intercom readers are a fairly discerning bunch but it was only when we carried out our first reader survey recently...

This is our 89th post of 2014, so we thought it’d be fun to look back at some of the more interesting articles we published, both by the...

Fortunately, there’s an answer to this conundrum that will clear your schedule and convey information more effectively to the addled...

Fortunately, there’s an answer to this conundrum that will clear your schedule and convey information more effectively to the addled...

Wouldn’t it be nice to write exactly where, when and how you wanted to? Imagine you could write the way Truman Capote did. In his...

Wouldn’t it be nice to write exactly where, when and how you wanted to? Imagine you could write the way Truman Capote did. In his...

When you finish writing something, it’s tempting to sit back in your desk chair and beam — but that won’t result in great content. What...

When you finish writing something, it’s tempting to sit back in your desk chair and beam — but that won’t result in great content. What...

After almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and business, this...

The same companies who produce lengthy, hard-to-read press releases create bloated, hard-to-understand products. It’s no coincidence;...

Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using it though. Usually,...