
Motivate your star performers with meaningful career conversations
Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. In person. Your...

What every remote office needs to succeed
In the early days of a startup, you typically need an office in a city like San Francisco, where there’s a valuable community and a well...

The difference between good and great engineers
You don’t design your engineering culture by writing blog posts or printing posters. It’s shaped by the people you hire, the things they...

The minimum viable product design portfolio
Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking deeply about what a good...

Why your startup needs interview structure
Every company needs to hire people, but startups often need to hire faster and in more bulk than any other types of companies. Rapid...

Dear customer support. You don’t need that technical degree.
Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right?...

How to hire a great customer support rep
No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support team is on the front...

How to keep and grow great customer support talent
Imagine a Customer Support team with high turnover and low tenure across the board. Your customers will only speak to people who haven’t...

Forget who’s leaving. How about who’s staying? How to evolve your agency creative department
article, we are reminded once again that employees are departing to join large technology companies such as Google or Facebook. For many...

Forget who’s leaving. How about who’s staying? How to evolve your agency creative department
article, we are reminded once again that employees are departing to join large technology companies such as Google or Facebook. For many...

From zero to shipping production code
The first week in a new company can be daunting for an engineer as you leave the comfort zone of your old job. At the very least you get...

A year of growth and change with Intercom
Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on our internal Facebook group....

Don’t be the last to know
“Have you ever been the last to know something in your company?” As the CEO of Know Your Company, an employee communication software...

9 tips to attract top engineers
One of the most frustrating aspects of hiring great people to my team was poor timing, or so I thought. It seemed the second I started to...

Why happiness at work really matters
Are you happy at work? Are the people you work with happy? Should you even care as long as the job is getting done? It turns out you...

First impressions of working at Intercom
Intercom is not just the product – it’s also a great place to work. I recently joined Intercom, and last week took the time to write a...

Welcoming Macey, Jeff, and Frantisek
One of the funny things about growing a startup team is that the old adage “many hands make light work” does not hold true. Instead,...

Welcoming Darragh Curran
Two months ago, Darragh Curran tweeted to help us find a Senior Ruby Engineer. Today, we’re delighted to welcome him into exactly that...

Welcoming Ben McRedmond
Today marks Ben McRedmond‘s first day working with Intercom. We’re thrilled to have him on-board. He’s an awesome engineer. We know this...