As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance...

Software only becomes valuable when you ship it to customers. Before then it’s just a costly accumulation of hard work and assumptions....

One of the values we live by here at Intercom is shipping is our heartbeat. This encapsulates our belief that shipping is just the...

Maybe because it was a leap year, or possibly due to the stronger office coffee… But from adding a new product, to a complete overhaul of...

The things that make a product team successful when launching a product are exactly the things that will make them fail after that...

The first week in a new company can be daunting for an engineer as you leave the comfort zone of your old job. At the very least you get...

Deploying new code quickly and automatically is fundamental to how we build product at Intercom. We’ve been doing it since the earliest...

Building a great product is an art as much as a science. It requires making hard decisions and trade-offs, in circumstances ranging from...