5 strategies to drive your next wave of growth
You often hear great talks about the founding story and how to drive that first phase of growth. At SaaStr, I talked about what happens...
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What cities can teach us about building platforms
These days it seems like everyone wants their service to become the next big platform – every budding entrepreneur begins their pitch by...
The pains of growing a platform
For SaaS companies today, everyone wants to be the next big platform. But if you think it’s as simple as having some integrations and...
Opening up the power of Intercom’s platform
On Good Friday in 1962, Lou Groen trialled a new sandwich in his Ohio burger restaurant. It was a last-ditch attempt to save a failing...
A future without code
“What hath God wrought?” was a message that reshaped the world as we know it. Transmitted by Samuel Morse in 1844, it was the first...
Making it easier to build on Intercom
If software is eating the world, then platforms are the cutlery. The Platform team at Intercom is dedicated to ensuring that Intercom...
The opportunity at Intercom
I recently left my job at Google to head up the Product Design team at Intercom. Here’s why I thought Intercom was worth taking the leap....
Building a platform at Intercom
When you think of Salesforce.com, what do you think of? The CRM tool for salespeople? A product for managing marketing campaigns? Or the...
Automate and integrate with Intercom’s new APIs
Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to integrate...
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