Every startup hits a plateau at some point. At CloudSponge, we hit ours after four years, when we noticed our growth and churn began to...

Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see what messages...

Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to integrate...

Rewriting core sections of your product with a framework unknown to most of your engineering team sounds crazy. But that’s what we’re...

After almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and business, this...

“…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t...

Intercom now integrates with Zapier. This lets you connect Intercom with your favorite products. When you connect the apps you use at...

I’m excited to announce today that we’ve raised a Series B round of $23M. It was led by Bessemer, investors in iconic tech companies like...

Much has already been said about the importance of getting users, and about converting and retaining them. However, most of the time,...

You can’t force a relationship with a customer without being pushy, awkward, or intrusive. So how is it done? … Sociologists argue that...

What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never seen again. Talking to customers...

We’ve raised a $6MM Series A from The Social+Capital Partnership. These guys are not your average VCs. Mamoon Hamid has joined the board...

CircleCI had a problem. New sign-ups were hitting a roadblock early on, and were quitting out. A well timed message to those customers...

As Nathan asked himself, “How can I reach my revenue goal for Draft?” it dawned on him that Intercom could help a lot, with very little...

Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about his background...

Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to help Intercom customers...

It’s risky to try to improve any part of a product without understanding the job that it does for customers, and what their success...

Product demos can be a great marketing tool when they focus on giving the attendees a fantastic experience. Customers should leave a...

One of the funny things about growing a startup team is that the old adage “many hands make light work” does not hold true. Instead,...

There are 3 types of data that every product manager or application owner should have easy access to: User Activity, Product Usage, and...