Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that effectively you have to...

There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from Google...

This year we’ll be posting regular updates on the improvements we’re making and new features we’re shipping in Intercom. We’re kicking...

When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are...

I recently left my job at Google to head up the Product Design team at Intercom. Here’s why I thought Intercom was worth taking the leap....

If you’ve got a complex product with a lot of functionality it can be challenging to onboard new users and get them engaged. One company...

Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing frequency....

To message or not to message new users, that was the burning question facing the team at Magoosh, so they used Intercom to find out what...

Customer information is most valuable when consolidated. When all your information about all your customers is in the same place, every...

“Would I want to receive this in my inbox?” This is the single most important question Ben Jordan (pictured above), VP of Customer...

Customers will always surprise you with the creative ways they use your product. It’s not deliberate on their behalf though. They’re just...

When you think of Salesforce.com, what do you think of? The CRM tool for salespeople? A product for managing marketing campaigns? Or the...

If you’ve started a business or were a part of a founding team, you probably remember the feeling when the first customer walks through...

We recently released the second generation of a core Intercom feature, in-app messages. Redesigning a core-feature is always high risk,...

When you launch a start up you want to go global and reach as many international markets as possible. But bridging the gulf between the...

It’s a given developers know their products better than their users but this can lead to a gulf in understanding between them. Listening...

Ask any product manager and they will tell you that seeing and talking to their users is critical to success. Yet few walk the walk and...

After a 7.5 year international adventure with Google, I’ve joined Intercom as Director of Research. So, what lured me away from the...

Intercom is not just the product – it’s also a great place to work. I recently joined Intercom, and last week took the time to write a...

We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with their customers....