You might be familiar with Scott Brinker’s famous marketing technology (martech) landscape slide. Known as the Martech 5000 — nicknamed...

Today, we’re announcing our new HubSpot and Marketo apps, which allow you to seamlessly sync your customer data so that you can nurture...

Building a platform is something we have been passionate about at Intercom from the start. From very early on, we’ve invested in an open...

At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want to be welcoming to...

Kaizen is the philosophy of continuous improvement. Web businesses searching for product market fit think they can follow this philosophy...

The offer email I received from Intercom ended with the line “Join us to do the best job of your career”. My first thought was that it’s...

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our...

Traditionally, IT support has been seen as a source of frustration for people – almost inevitably, as you only get in touch with your IT...

When you’re growing fast, it can be easy to focus on nothing but the next line of code. But as our team has grown, here’s why we sweated...

Churn is one of the most important metrics tracked by today’s startups. But also one of the most misunderstood. We’re on the receiving...

Yesterday we announced Intercom had raised $50 million in an investment round led by Index Ventures. So today I thought it would be...

Starting from first principles is something we do a lot in our product and design process at Intercom. I was reminded of this after...

Imagine you had the chance to create a new country and needed to design the perfect economy for it. Building a vibrant developer...

The first week in a new company can be daunting for an engineer as you leave the comfort zone of your old job. At the very least you get...

Design patterns are reusable solutions to common problems. They greatly speed up the design process, giving designers a common vocabulary...

4-6 million years ago, the human and chimpanzee lineages began to split. Between then and the early 90s, the chimpanzee race has...

How do you respond quickly to customers but still make sure all your communications are tailored to each individual? What follows is a...

Having a central Ops team is unfashionable at the moment. It goes against the prevailing, fully integrated DevOps mentality. But here at...

We recently wrote about scaling a product team and we’re keen to share more of how we work. In that spirit here’s how we use Intercom to...

Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the latest installment....