Fahad HMar 1, 20122 minThe fallacy of funnelsThe funnel is a lousy metaphor for measuring conversion. In real life, funnels let everything pass through–a 100% conversion rate if you...
Fahad HJan 16, 20121 minWelcoming Ben McRedmondToday marks Ben McRedmond‘s first day working with Intercom. We’re thrilled to have him on-board. He’s an awesome engineer. We know this...