Bill Gates — together with a few other billionaires — recently invested in a controversial new technology.

Full credit for this video to NewsBTC who listed the information on this video on an article on their web site:...

Clear guiding principles are the best way to scale a team while keeping them aligned. Without a set of principles, organizations begin to...

Almost every software company today has some kind of incident response process to help them navigate major service outages. Intercom is...

Elasticsearch is a core technology at Intercom. It powers everything from article, conversation and user search to reporting, billing,...

A few months ago, I moved from one business area within Intercom to another, and in the process, I began to manage an existing team....

People sometimes shudder at the thought of working to a deadline. They can be seen as stressful, constraining and often arbitrary. It can...

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having...

As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance...

There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team...

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our...

Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. After all, we all tend...

Breaking things and fixing them again is one of the best ways to learn. I learned this lesson early, thanks to my younger sister and her...

Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime is...

I came to Intercom from a company with a culture of heavyweight engineering processes. It was a well-oiled machine with battle-tested and...