As a student of engineering you’re incentivized to write a lot and to read a lot. You’re expected to solve many well understood,...

Software only becomes valuable when you ship it to customers. Before then it’s just a costly accumulation of hard work and assumptions....

You don’t design your engineering culture by writing blog posts or printing posters. It’s shaped by the people you hire, the things they...

How do we know what features are useful? We don’t. It’s trial and error really. Some features work really well. Some features you think...

Imagine a Customer Support team with high turnover and low tenure across the board. Your customers will only speak to people who haven’t...

Many of our customers spend their entire working day in Intercom, switching between the inbox, user list, and user profile pages. We aim...

Our goal for Intercom availability is that each of our public facing endpoints (In-App Messenger, the Intercom web application and public...

At Intercom, we’re on a mission to make web and mobile business personal. Error pages, timeouts and slow responses are the opposite of...

Intercom recently completed the first phase of a major project to re-write core parts of our product using the Ember.js framework. As...

Rewriting core sections of your product with a framework unknown to most of your engineering team sounds crazy. But that’s what we’re...