A badly-written email is about as effective as a love letter addressed “To whom it may concern.” Don’t waste your time writing them....

Customer support at a growing startup can be incredibly challenging. As your user base grows, and new staff join every week, it can be...

When everything you ship presents a marketing opportunity, there’s a tendency to announce everything. Don’t do it. We’ve all heard the...

As your business grows and scales, it’s easy to lose touch with the problems your customers are experiencing, even the reasons you...

Most of the writing on onboarding focuses exclusively on what’s happening on the interface. Advice on modals, tooltips, and gestures is...

Only a few years ago it seemed like Facebook and Google alone were battling it out to win the social network war. The structure of the...

Word of mouth is the first traffic source. You can’t put a price on its value, and it sure as hell isn’t free. You’ll only get word of...

Continuing a tradition we started last year, we decided we’d head into the holiday period with a look back at some of the highlights of...

The messages you send to customers need to work hard and work fast if they’re to engage with any real purpose. Attention is fleeting,...

They say everyone has at least one book in them. That might be true but the problem is getting it out and sharing it with the world. At...

If you’re not making mistakes then you’re not making anything. Some features will be a win from day one, some need a few tweaks, some...

Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs that...

“Have you ever been the last to know something in your company?” As the CEO of Know Your Company, an employee communication software...

If you are a running a SaaS business it can be tempting to try and automate as many aspects of it as possible. But if you want to build a...

We know that Inside Intercom readers are a fairly discerning bunch but it was only when we carried out our first reader survey recently...

When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are...

This is our 89th post of 2014, so we thought it’d be fun to look back at some of the more interesting articles we published, both by the...

At Intercom, we’re on a mission to make web and mobile business personal. Error pages, timeouts and slow responses are the opposite of...

Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing frequency....

We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with their customers....