Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a more effective way, ensuring...

The way we interact with the world is increasingly determined by the software we use, but despite that growing dependence, we only truly...

We’ve written a lot about how to send the right message at the right time. And while timing is important, how many messages you send also...

Sometimes your customers really want to use your feature or product, but they also want something else that simply isn’t compatible with...

There’s a classic Calvin and Hobbes cartoon strip that’s always stuck with me. In it we see our pint sized hero climbing out his bedroom...

At Intercom we want to enable businesses to communicate with their customers in a personal and meaningful way. One of the ways we do this...

It’s easy to forget how much those of us in B2B SaaS companies ask of our potential customers. We’re not just asking them to whip out...

Sending high-impact, well-timed and targeted messages requires insight and laser-sharp focus on your recipients. No amount of clicks and...

Sharing the insights of the entire Intercom team has always been one of the core principles of this blog. If you read an article about...

In most things in life, roughly 80% of effects come from only 20% of the causes. 80% of Warren Buffet’s wealth comes from just ten...

In times past, design was an afterthought. The last stage of the product creation process. The final visual layer and the point in time...

When a startup is 10 people working together in a room information flows easily and seamlessly. If you have a question you ask your...

Explaining complex software to customers who may not have a technical background certainly has its challenges. Frustration for both...

When consumer internet arrived in the 1990s, it ushered in a new age of communication. Free internet chat applications like ICQ, MSN and...

Building a successful product means getting good at saying no. But exactly how do you say it? When you’re on the front line, representing...

An effective messaging strategy is the bedrock upon which you can build customer engagement. Unless your customers value what you say,...

At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d be...

Over the past 20 years, the ways in which content has been distributed have completely changed. We’ve moved from huge portals of...