Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a more effective way, ensuring...

Business Operations (Bizops for short) has inexorably become a thing at certain kinds of companies. Some of you might come into regular...

Today is a big day for our customers. We’re releasing the biggest ever update to our Messenger. We’ve completely rethought how a...

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower those costs. The...

There’s a common misconception among SaaS marketers and analysts about measuring the success of online advertising campaigns – and it...

The difference between writing a joke and writing a story is the same as the difference between creating a product and creating a...

Startup literature is full of ardent advice on how to measure activation, engagement and how users are interacting with your product....

I am a big believer in setting goals. Throughout my career I’ve learned that when I set myself goals and stick to them, my performance...

In the not too distant past, customer support was seen as a hassle, a cost that had to be borne but which was really just a tax on...

We like to believe that if you solve a real problem with a good product, a successful software business is magically created. That’s...

Marketing works best when it connects your customer’s description of their problem with your product. But not all your customers...

From the moment your beta app lands on Product Hunt you’ll ask yourself what way it should grow. Should we add more features on more...

There’s a great Twitter account that parodies dumb tech blog headlines. “Breaking: The Novelty Of Touchscreen Telephones Is Wearing Off.”...

When you launch a start up you want to go global and reach as many international markets as possible. But bridging the gulf between the...

Tech investors love SaaS companies, and 2013 was a phenomenal year for the valuations of public companies in the sector. As the year...

It appears that Facebook is working to re-emphasize its star-rating system for brand Pages. As reported first today by Inside Facebook,...

It appears that Facebook is working to re-emphasize its star-rating system for brand Pages. As reported first today by Inside Facebook,...

Managers of Facebook pages for agencies and large businesses take heart. Facebook is testing a new dashboard that seems to solve many...

Managers of Facebook pages for agencies and large businesses take heart. Facebook is testing a new dashboard that seems to solve many...

According to the Facebook Developers Blog, this change will help businesses surface better on: News Feed Graph Search Check-Ins Pages The...