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To bot, or not to bot?

The challenge with automation is knowing when you’ve gone too far, when you’ve automated to the point of ruining the very thing you...

What we learned building our bot

When a new technology emerges, there’s an initial trigger. The masses react and become disillusioned, and then the trend slowly builds...

Designing half of a conversation

Bot design is at a fork in the road. It keeps circling back to the same issues, like a chatbot that keeps saying “I didn’t quite get...

Principles of bot design

Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But opinionated design...

Bots versus humans

Everyone is talking about the rise of chatbots; but are forgetting that humans are pretty good too. In recent months we’ve seen Facebook,...

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