
Twitter Publishes 122-Page Customer Service Playbook For Brands
Complaining about poor service on social media might be the new national pastime. But most brands are still doing a poor job of...

7 Things CMOs Need To Know About Paid Social
Quka / Shutterstock.com If you have any kind of a marketing budget, you’re using paid social advertising. Whatever your vertical or...

The New Google Plus: Will Tighter Focus Lead To Success?
I don’t know if, like cats, Google+ has nine lives, because I’ve frankly lost count of how many times it has been pronounced dead. Yet...

Facebook Thrives, Pinterest Lags As Driver Of E-Commerce Sales Conversions [Survey]
Where do e-commerce marketers turn to get results on social media? Facebook, where else? That’s the not-at-all-surprising finding of a...

Unmetric Launches “Sense,” A Mobile App To Track Competitors On Social Media
Want to keep an eye on your competition’s social media activity? And need to do it while you are away from your desk? Unmetric can help...

Twitter Targeting by Events: Psychographic Targeting Hot House
Welcome to the Psychographic Targeting Hot House series, a column that originally appeared weekly on aimClear blog. Because of the...

Facebook Launches Periscope Rival, But Only For Celebrities
Considering the splash made by Meerkat and Periscope this spring, it seemed like only a matter of time before Facebook dipped into the...

Facebook Gives Pages The Ability To Respond To Comments Privately
Facebook Pages are getting a big customer service update. Facebook announced today that businesses will soon be able to respond to...

Twitter Introduces Bulk Editing Tool For Managing Ad Campaigns
Twitter today introduced a new feature to help advertisers manage multiple campaigns. Called ads editor, the tool enables users to create...

Facebook Dumps Plan To Cut Off Device-Level Data After Advertiser Revolt
Facebook has reversed a plan to cut off device-level data collection for mobile app advertising campaigns after a revolt by game...

Hootsuite Is Rolling Out New Instagram Integration, Including Scheduling Workaround
Instagram has never been the easiest social media network for marketers to manage. Designed from the outset as a mobile platform, its...

Old Spice Uses Instagram Tagging To Create Choose-Your-Own-Adventure Social Game
Working with Wieden + Kennedy, Old Spice has created a wild and wacky choose-your-own-adventure social experience on Instagram. Using the...

LinkedIn Reports $712 Million Q2 Revenue, Up 33% YoY
LinkedIn reported its second quarter earnings today, posting revenue of $712 million, an increase of 33 percent over last year at this...

Falcon Social Is Latest To Offer Facebook Topic Data Access
Add another social media management platform to the list of Facebook topic data providers. Today Falcon Social announced that it has...

Yahoo Introduces Livetext, A Silent Video Messaging App
Playing catch-up in the mobile messaging battle, Yahoo today announced Yahoo Livetext, a Snapchat-like live chat app. The app uses mobile...

New Belgium Brewing Celebrates Those Who Follow Their Own Path With #Zagging Campaign
This summer, New Belgium Brewing has been running the Zag On campaign. The social media-focused campaign urges people “who pedal their...

Twitter Soundly Beats Expectations With $502 Million In Q2 Revenue
Twitter solidly beat Wall Street estimates today, reporting $502 million in second-quarter revenue. Analysts had expected the company to...

Synthesio Partners With DataSift To Offer Facebook Topic Data
Social intelligence platform Synthesio announced today that it has partnered with DataSift to offer access to Facebook topic data. Topic...

Forecast: Instagram Will Pass Google, Twitter In Mobile Display Ad Revenue By 2017
Instagram’s advertising efforts appear to be paying off in a big way. How big? Big enough to pass Twitter and Google in mobile ad revenue...