
Zombies Dead Ahead! (It’s Cool, Though — You WANT These Zombies.)
Let me set the scene for you. I’m in a bar, having a drink. I spot a lovely woman across the bar. I walk up to her and whisper, “You...

Why Engagement DOES Matter As A Social Media Metric
In the world of social media marketing metrics, the doctors are giving out new diagnoses — and the news isn’t good for some of the...

A Proposal To Unmask Hate On Twitter, Without Abandoning Anonymity
With any marketing medium, there’s a certain amount of pollution that can create a toxic environment unsuitable for brand activity. With...

Meet The New Twitter Analytics Tools (From Twitter!)
Twitter caused quite the stir a few months back when it opened up its analytics dashboard to all users. For hardcore tweeters, Twitter...

When It Comes To Customer Expectations, One Size Does Not Fit All
We’ve been talking a lot about extreme customer expectations this year, attempting to better understand what motivates consumers in...

The Most Popular Social Media Marketing Columns Of The Year
Social Media Marketing may not be the digital marketing darling du jour, but that just means it’s settling into the mix — and becoming a...

Is Your Social Media Marketing Cart Before Your Horse?
Sure, you can put a cart before a horse — but why would you? People have been using horses to pull carts for a few thousand years now....

How Coke & Denny’s React To Real-Time Events On Social Media
You can buy a Coke at a Denny’s restaurant, but otherwise, the two brands would seem to have little in common. However, at SMX Social...

The Facebook News Feed Challenge: Learnings From #SMX Social
One of the hot topics at SMX Social Media Marketing this year was how marketers can get into the Facebook News Feed, given that the...

Pinterest: The Social Search Goldmine
Search marketers have always understood and appreciated the incredible ranking power behind social media properties. Sites like YouTube,...

Though People Trust Other Consumers Most, Brands Still Have A Role To Play
As recently as 15 years ago, those with authority were advertisers and marketers. Consumers used to learn about new products from...

How Individual Identity Influences The Way Audiences Share [Survey Data]
From content influencers to “lurkers,” the content that people choose to share online has come to play a major role in how they curate...

Unlock Digital Roadblocks With Agile Marketing
A few months ago, I talked about the conundrum of digital marketing. While many marketers are enamored of its promise of spectacular...

Ello & Tsu: Are The New Me-Too Social Networks For Marketers?
It used to be we would get maybe one “must-get-an-invite!” new social network a year. This October saw not one, but two new social...

5 Ways Smart Marketers Accrue Social Influence
It’s no secret consumers have more power than ever regarding a brand’s online reputation. The dynamic nature of social media, coupled...

If You Promote It, They Will Come: Putting A Spotlight On Your Digital Campaigns
So, you’ve created a great campaign. Maybe you’re running a sweepstakes, promoting a new product launch or co-branding with another...

Rethink Your LinkedIn Strategy: 6 Benefits Of Treating It More Like Twitter
Copyright Sheila Scarborough. Used under Creative Commons license. I recently changed my LinkedIn strategy in a big way and decided to...

Up Close @ SMX East: Everyone’s Wrong About Influence Except Your Customers
What is influence? For a decade, Malcolm Gladwell’s The Tipping Point has served as a touchstone for those who believe that influence...

The Customer Experience Is Key: In Every Channel And At Every Interaction
Brand loyalty isn’t built in a day. Marketers are constantly exploring ways to engage with consumers in ways that are compelling and...
























